ADMINISTRATION DEPARTMENT
Restructured in June 2005. Functions transferred to other units.
AGENCY ACCOUNTING & COLLECTIONS
Under Fiscal Department, merged with Insured Collections and Uninsured Subrogation to form Collections in Aug. 1999.
AGENCY RELATIONS
Within Underwriting Department, merged with Loss Report Unit and Policy Services to form Policy Services, Loss Report Center, and Producer Relations in 1997.
BUSINESS ARCHITECT
Under Information Technology Dept., abolished in June 2015.
CASUALTY & PERSONAL INJURY PROTECTION UNIT
Under Claims Department, renamed Casualty Unit in 2003 when Personal Injury Protection merged with Uninsured Unit.
CLAIMS SERVICE SPECIALISTS & PERSONAL INJURY PROTECTION UNIT
Abolished in 2002. Functions assigned to Casualty and Personal Injury Protection Unit, and Property Damage and Claims Service Specialists Unit.
CLAIMS STAFF UNIT
Under Claims Department, functions absorbed by Casualty Unit in Jan. 1999.
CLAIMS SUBROGATION
Under Claims Department, renamed Insured Subrogation in 2003.
COMMERCIAL UNDERWRITING
Under Underwriting Department merged with Private Passenger Underwriting to form Private Passenger and Commercial Underwriting in 2000.
COMPUTER OPERATIONS
Under Information Systems, merged with Operating Systems to form Operating Systems and Computer Operations in Jan. 1999.
COUNSEL
In Oct. 2013, legal representation removed from Office of Attorney General (Chapters 73 & 74, Acts of 2014).
COMPUTER OPERATIONS
Under Information Technology, renamed Computer Operations and Technical Support in 2011.
CUSTOMER & COMMUNITY RELATIONS
Abolished in Aug. 1999.
CUSTOMER & COMMUNITY SERVICES
In Oct. 2013, merged with Producer Relations to form Marketing and Communications.
CUSTOMER SERVICE CENTER
Abolished in 2014.
FACILITIES & MAINTENANCE
Under Deputy Director, merged with Imaging and Support Staff to form Administration Department in 2002.
FIRST-CALL EXPRESS UNIT
Under Claims Department, abolished in July 2013.
GOVERNMENTAL AFFAIRS & LEGISLATIVE SERVICES
Renamed Government Relations in July 2015.
GOVERNMENTAL & POLICY ADMINISTRATION
Renamed General Counsel in Jan. 2014.
IMAGING & SUPPORT STAFF
Under Deputy Director, merged with Facilities and Maintenance to form Administration Department in 2002.
INSURED COLLECTIONS & UNINSURED SUBROGATION
Under Fiscal Department, merged with Agency Accounting and Collections to form Collections in Aug. 1999.
INSURED LIABILITY UNIT
Under Claims Department, renamed Claims Staff Unit in 1997.
LOSS REPORT UNIT
Under Claims Department, merged with Policy Services and Agency Relations to form Policy Services, Loss Report Center, and Producer Relations in 1997.
OPERATING SYSTEMS
Under Information Systems, merged with Computer Operations to form Operating Systems and Computer Operations in Jan. 1999.
OPERATING SYSTEMS & COMPUTER OPERATIONS
Under Information Systems, renamed Computer Operations in 2003.
POLICY SERVICES, LOSS REPORT CENTER, & PRODUCER RELATIONS
Within Underwriting Department, renamed Customer Service Center (Policy Services & Loss Reports) in 1998.
PRODUCER RELATIONS
In Oct. 2013, merged with Customer and Community Services to form Marketing and Communications.
PROPERTY DAMAGE & CLAIMS SERVICE SPECIALISTS UNIT
Under Claims Department, renamed Property Damage Unit in 2008. Claims Service Specialists and Loss Reports functions transferred to First-Call Express Unit.
STAFF ATTORNEY
Abolished in 2008.
SYSTEMS & PROGRAMMING
Under Information Systems, renamed Applications Programming in 2003.
TECHNICAL SUPPORT
Under Information Systems, renamed Operating Systems in 1997.
UNDERWRITING DEPARTMENT
Renamed Underwriting and Product Management in 2014.
UNINSURED UNIT
Under Claims Department, in 2003 assumed personal injury protection functions to form Personal Injury Protection and Uninsured Unit.
UNSATISFIED CLAIMS & JUDGMENT SUBROGATION
Under Fiscal Department, reorganized in 1997 as Insured Collections and Uninsured Subrogation.
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